Frequently asked questions
Pricing, limits, privacy, passwords, and billing — answered in one place.
Is DoConvert free?
Yes. Anonymous visitors and free accounts get 25 MB uploads and 5 conversions per day, with contextual ads. Pro raises uploads to 100 MB, removes the daily cap and the ads.
Do I need an account?
No. Every tool works without signing up. An account keeps your daily quota tied to you instead of your network, and is required for a Pro subscription.
What happens to my files?
Uploads travel over encrypted TLS, are processed in isolated environments, and are permanently purged — inputs and outputs alike — 15 minutes after processing. File contents are never indexed, reviewed, or shared, including with advertising partners.
Why did my download link expire?
Converted files live for 15 minutes; the page shows a live countdown. If it reaches zero, simply convert the file again.
What do “file too large” and “daily limit reached” mean?
Free use is capped at 25 MB per upload and 5 conversions per UTC day (the counter resets at 00:00 UTC). Compressing a PDF, downscaling an image, or upgrading to Pro all help with large files.
Which formats are supported?
Documents (DOC, DOCX, ODT, RTF, TXT), spreadsheets (XLS, XLSX, CSV, ODS), presentations (PPT, PPTX, PPS, PPSX, POT, POTX, ODP), images (JPG, PNG, WEBP, TIFF, HEIC, HEIF), EPUB e-books, Markdown, raw HTML, and public web pages — plus merge, split, rotate, watermark, stamp, compress, OCR, and comparison tools for PDFs. PDFs also convert to DOCX, ODT, RTF, and TXT on the document converter page (scanned PDFs need the OCR tool).
Can I password-protect or unlock a PDF?
Yes — the PDF tools page has Protect and Unlock panels. Protect adds 256-bit AES encryption so the file needs a password to open; Unlock removes the protection when you know the current password. Passwords travel over encrypted TLS, are used only for the conversion, and are purged with the files after 15 minutes.
I forgot my password. What now?
Use the forgot-password link on the login page: you will get a one-hour, single-use reset link by email. If you can still log in, you can also change your password directly on the account page.
How do I cancel Pro or delete my account?
Cancel, switch plans, or update payment details through Manage billing on the account page (handled by the Stripe customer portal), effective at the end of the billing period. You can delete a free account yourself from the same page.
How do I contact support?
Email support@doconvert.app for account help or privacy@doconvert.app for privacy questions.